DELIVERY UPDATE: OUR UK DELIVERY TIME-SCALE BELOW IS BEST WE KNOW CURRENTLY AND MOST ORDERS ARE ARRIVING AS PER SCHEDULE BELOW BUT DUE TO ONGOING COVID SITUATION AND SOME RESTRICTIONS ROYALMAIL DELIVERIES MAY BE DELAYED AND TAKE LONGER THAN USUAL IN SOME AREAS. KINLDY ALLOW A GOOD FEW DAYS EXTRA BEFORE CONTACTING US. YOUR PATIENCE IS HIGHLY APPRECIATED!
We aim to dispatch paid and confirmed orders by the end of next working day of purchase.
Current estimated delivery timescale (after order dispatch):
UK address: 3 working days. (A day or two extra for Scottish highlands, channel islands and remote islands and areas)
DELIVERY SCAMS: WE WILL NEVER SEND YOU AN EMAIL/TEXT MESSAGE WITH A LINK IN IT ASKING TO COLLECT YOUR ORDER FROM LOCAL DEPOT OR ARRANGE RE-DELIVERY AND PAY DELIVERY CHARGE ONLINE, EVEN IF IT APPEARS TO BE FROM US. ALL DELIVERY CHARGES ARE PRE-PAID BY US. PLEASE ONLY FOLLOW A MISSED DELIVERY CARD IF PHYSICALLY LEFT BY ROYALMAIL OR COURIER.
All orders regardless of their value are delivered FREE within UK by Royalmail standard post. Large orders may be sent by other courier companies.
We are a Bournemouth, England, UK based company. All items are stocked in and dispatched from Bournemouth, UK. Please note there may be a few hours gap between the time your order is dispatched and the time you actually receive "dispatch confirmation" email. Also note that orders do not guarantee next day arrival. On free delivery option, we use standard post unless delivery upgrade is offered and purchased at checkout. Order tracking may not be available on free delivery service.
Between placing your order and dispatch you should see one or more emails titled "your order status updated" arriving in your email inbox. One of these may say "awaiting dispatch" or "dispatching soon". This means your order is awaiting item pick, pack and dispatch. Once your order has been dispatched you should see an email informing you that your order has been "dispatched".
Note for overseas buyers (Outside UK address): We welcome orders from outside UK but reserve the right to refuse an order and dispatch to any country. Please ensure the delivery address is in a format as used in your country. Import duties and taxes charged by any country's customs/tax department are buyer's responsibility.
Orders with more than one item may not arrive together in one parcel. We may send items of an order separately.
Insurance or recorded delivery method may be available at the checkout for UK customers at specified rates.
Buyer's delivery address may be different than billing address.
Buyers are expected to leave correct, current and full delivery and billing address on their order including any flat no./room no./floor no./road/street name and any other necessary information where applicable as well as correct postcode. If there is slight mistake on the billing or delivery address, typing or otherwise we shall not be held responsible for the mistake and/or if the mistake results in your order not delivered.
Important Note: All Delivery times are estimates but if your item(s) does not arrive within the above timescales please wait for atleast 7 working days from the date of purchase before contacting us to look into and resolve delivery issue . Royalmail states that 7-10 working days is the required time period before an item is classified as lost.
We will investigate with royalmail which may take upto 24 hours before we consider re-sending items. Unfortunately we cannot process any replacements before this period.