Returns and Refunds
Cancellations, returns, exchanges and refunds
***Extended Christmas returns till 31st January 2018***
All purchases made on this website from 10th November 2017 to 31st December 2017 are eligible for return until 31st January 2018 and override the 30 day return policy. Other conditions in the policy below apply.
If you wish to return the goods for a refund you can withdraw from/cancel the purchase/sale contract within 30 days of purchase date. You are not required to obtain return authorisation for returning the goods as long as the goods are unused and still in its original packaging that can be re-sold by us as "new". Under the Consumer Protection (Distance Selling) Regulations 2014 you may wish to notify us in writing or by contacting us through the website before the end of the statutory cancellation period of 14 days from the day after you receive the goods (our return policy extends this to 30 days from purchase date). You do not have to give a reason why you wish to return the goods but if you did at any stage this will be used if an exchange was requested. You must then return the goods to us at your expense in unused condition and in original packaging. We reserve the right to refuse refunds or offer significantly reduced refund amount where goods show signs of usage or damage since these can not be re-sold as "new". Once goods are received back you should expect refund within 14 working days. Please use the address below to return goods and include your name and/or order number.
If you wish to have the goods exchanged especially where wrong item/size has been purchased we are happy to do so but an order re-processing service charge of £2.99 is payable. This includes postage charge which we will have to pay on your behalf to the postal company, packaging, handling and any administration time spent on re-processing your order. You will be advised of this service charge and payment requested before the order can be re-processed. Please bear in mind you would have had the opportunity to cancel the sale contract as per the first paragraph above and have the original amount refunded without asking for an exchange. Because you requested another service, should you decline to pay the service charge and want a refund instead then the service fee of £2.99 is payable/deducted from the refund to cover the initial service provided to you.
Faulty goods: In addition to your statutory rights we give you a 30 day money back guarantee whereby within 30 days of purchase date you can return the goods to us for replacement/refund if found faulty. Please contact us to authorise your return request or you could submit a return request within your account. Once you decide to return the faulty goods you must not use them and must take reasonable care of them while they remain in your possession. Any further or undisclosed fault/damage to the goods whilst in transit remains buyer's responsibility. Refund may be refused or significantly reduced if the faulty item bears considerable signs of usage. Refunds are processed within 14 working days following receipt.
Please remember to include your name and/or order number with the item(s). A brief explanation as to why you are returning the item(s) helps us in improving the selection of products we offer.
2 Lansdowne Crescent