Delivery

All orders regardless of their value are delivered FREE within UK by royalmail 1^st class service and FREE within EU and worldwide by Airmail Standard. Insurance or recorded delivery method may also be available at the checkout for UK customers at specified rates.
We aim to dispatch all paid orders received by 2pm same working day or next working day by royalmail. Delivery within UK usually takes 2-3 working days. Delivery within EU takes 5-7 working days. Worldwide delivery within 14-30 days.
Important Note: All Delivery times are estimates but if your item(s) does not arrive within the above timescales please wait for atleast 7 working days before contacting us to look into and resolve delivery issue . Royalmail states that 10 working days is the required time period before an item is classified as lost.
We will investigate first with royalmail which may take upto 24 hours before we consider re-sending items. Unfortunately we cannot process any replacements before this period.

Cancellations, returns and refunds

This part sets out the terms which govern your right to return any working goods that you do not want to keep. For returns of faulty items or items received in damaged condition please see the section further down.

UK distance selling regulations

If you changed your mind or wish to return the goods, under the Consumer Protection (Distance Selling) Regulations 2000 you must notify us in writing or by contacting us through the website before the end of the statutory cancellation period of 7 working days from the day after you receive the goods. You must then return the goods to us at your expense in unused condition and in original packaging. Goods should not be used while in your possesion. We reserve the rght to refuse refunds where goods show signs of usage. Once goods are recieved back we will refund within 5-7 working days.

Faulty items

In addition to your statutory rights we give you a 30 day money back guarantee whereby within 30 days of receiving goods you can return the goods to us for refund/exchange if found faulty. Please contact us or you could submit a return request within your account. Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. Return postage will be borne by yourself for all situations. We will refund within 5-7 working days following receipt.